terms & conditions.
1. Retro Ghost Designs Terms and Conditions
The following Terms and Conditions of Service apply to all artwork, graphic design, print and services provided by Retro Ghost Designs.
All design work is carried out by Retro Ghost Designs on the understanding that the client has agreed to abide by Retro Ghost Designs’ terms and conditions.
Copyright of all graphic design work is retained by Retro Ghost Designs including copy, concepts, ideas, proofs and illustrations (unless specifically released in writing) until after all invoices have been settled.
If multiple design concepts are submitted, only one concept is deemed to be given by Retro Ghost Designs as fulfilling the contract. All other artwork designs remain the property of Retro Ghost Designs, unless agreed in writing.
2. Project Acceptance
At the time of proposal, Retro Ghost Designs will provide the customer with a written estimate or quotation by email as requested.
The customer should respond in writing by email or send an official purchase order in reply to the estimate or quotation to indicate acceptance.No work on a project will commence until written acceptance has been received by Retro Ghost Designs.
3. Design Fees
Fees for design services to be provided by Retro Ghost Designs, will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions.
4. Charges for Other Services
Charges for any additional services over and above the estimated design, will be made known to the client. They will become fully payable no more than 14 days from date of invoice.
The client will be asked to provide artwork sign off before being issued with an Invoice prior to print/artwork/publication. Accounts which remain outstanding for 14 days after the date of invoice, may incur an extra charge of 8% plus the Bank of England base rate per month of the outstanding amount.
Payments may be made by electronic funds transfer.
An account shall be considered default if it remains unpaid for 30 days from the date of invoice. Retro Ghost Designs shall be considered entitled to remove Retro Ghost Designs’ and/or the customer’s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries.
Removal of such materials does not relieve the customer of it’s obligation to pay the due amount. Customers whose accounts become default agree to pay Retro Ghost Designs reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.
7. Copyrights and Trademarks
By supplying text, images and other data to Retro Ghost Designs for inclusion in the customer’s brochure or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.
Any artwork, images, or text supplied and/or designed by Retro Ghost Designs on behalf of the customer, will remain the property of Retro Ghost Designs and/or it’s suppliers, in which full copyright will be passed to the client upon receipt of full payment.
By supplying images, text, or any other data to Retro Ghost Designs, the customer grants Retro Ghost Designs permission to use this material freely in the pursuit of the design and to utilise the designs in Retro Ghost Designs’ portfolio unless agreed otherwise.
Should Retro Ghost Designs, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Retro Ghost Designs to remove and/or replace the file.
The customer agrees to fully indemnify and hold Retro Ghost Designs free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.
The customer also agrees that Retro Ghost Designs holds no responsibility for any amendments made by any third party, before or after a design is published.
Any design, copywriting, drawing, idea or code created for the customer by Retro Ghost Designs, or any of it’s contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Retro Ghost Designs and any of it’s relevant sub-contractors.
All design work where there is a risk that another party may make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Retro Ghost Designs will not be held responsible for any and all damages resulting from such claims. Retro Ghost Designs is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Retro Ghost Designs responsible for any such loss or damage. Any claim against Retro Ghost Designs shall be limited to the relevant fee(s) paid by the customer.
10. Data Formats
The client agrees to Retro Ghost Designs’ definition of acceptable means of supplying data to the company.
Text is to be supplied to Retro Ghost Designs in electronic format as standard text (.txt), MS Word (.doc), USB data stick, or via e-mail.
Images which are supplied in an electronic format, are to be provided in a format as prescribed by Retro Ghost Designs electronic data format. Images must be of a quality suitable for use without any subsequent image processing, and Retro Ghost Designs will not be held responsible for any image quality which the client later deems to be unacceptable. Retro Ghost Designs cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.
Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.
11. Design Project Duration
Any indication given by Retro Ghost Designs of a design project’s duration is to be considered by the customer to be an estimation. Retro Ghost Designs cannot be held responsible for any project over-runs, whatever the cause.
12. Design Project Completion
Retro Ghost Designs considers the design project complete upon receipt of the customer’s sign off. Other services such as printing, display panel production, filmwork, website uploading, publishing etc either contracted on the clients behalf constitute a separate project and can be treated as a separate charge unless otherwise agreed.
13. Website Design Only
Once web design is complete, Retro Ghost Designs will provide the customer with the opportunity to review the resulting work. Retro Ghost Designs will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to Retro Ghost Designs by email.
Retro Ghost Designs will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 14 days of the start of the review period.
14. Domain Registration
Retro Ghost Designs cannot guarantee the availability of any domain name. Where Retro Ghost Designs is to register a domain name on behalf of a client it will endeavour to do so but the client should not assume a successful registration.
15. Search Engine Submission
Due to the infinite number of considerations that search engines use when determining a site’s ranking, Retro Ghost Designs cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added. Retro Ghost Designs recommend that customers use a professional SEO company and are happy to provide details of such companies but accept no responsibility for their services.
16. Design Credits
The customer agrees to allow Retro Ghost Designs to place a small credit on printed material, exhibition displays, advertisements and/or a link to Retro Ghost Designs’ own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.
The customer also agrees to allow Retro Ghost Designs to place all designs on Retro Ghost Designs’ own website for portfolio and demonstration purposes and to use any designs in its own publicity unless agreed otherwise.
17. Rights of Refusal
Retro Ghost Designs will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Retro Ghost Designs also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Retro Ghost Designs does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Retro Ghost Designs to remove the contravention without hindrance, or penalty. Retro Ghost Designs is to be held in no way responsible for any such data being included.
Cancellation of orders may be made initially by telephone contact, or email, however, following this, Retro Ghost Designs will need formal notification in writing. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 14 days. Please note: any cancellation which is not formally confirmed in writing and received by Retro Ghost Designs within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
Retro Ghost Designs makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Retro Ghost Designs will not be held responsible for any and all damages resulting from products and/or services it supplies. Retro Ghost Designs is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Retro Ghost Designs responsible for any such loss or damage. Any claim against Retro Ghost Designs shall be limited to the relevant fee(s) paid by the customer.
Retro Ghost Designs reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Retro Ghost Designs will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
Retro Ghost Designs and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Retro Ghost Designs recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Retro Ghost Designs reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
21. Acceptance of Quotation and Terms and Conditions
The placement of an order for design and/or any other services offered by Retro Ghost Designs and validated by the customer’s signature on the estimate or quotation, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Retro Ghost Designs.